1. Introduction
This policy applies to all our services — our website, shop, customer dashboard, applications, and any communication you have with us via email, phone, chat, or in person. It does not apply to third-party websites we link to; please review their own privacy policies separately.
Throughout this policy, "we", "us" and "our" refer to Member Technologies; "you" and "your" refer to the individual whose personal information we hold.
2. Information we collect
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website.
- Place a shop order or make a payment.
- Request a quotation, book a service or installation.
- Submit a job application or internship enquiry.
- Open a support ticket, use live chat or contact us.
- Subscribe to our newsletter.
The categories of personal information we may collect include:
| Category | Examples |
|---|---|
| Identity data | Name, date of birth, gender |
| Contact data | Email address, phone number, physical address |
| Transaction data | Orders, payments, invoices (card data is processed by Paystack and never touches our servers) |
| Technical data | IP address, browser type, device type, pages visited |
| Usage data | How you interact with our site and services |
| Communication data | Messages you send us via contact forms, chat or email |
What we never collect: Full card numbers, CVVs, or bank login credentials. Payment card details are entered directly on Paystack's secure infrastructure and are never stored on our servers.
3. How we use your information
We use your information strictly for legitimate business purposes, including to:
- Provide, maintain and improve our services.
- Process payments and issue receipts.
- Respond to your support tickets and questions.
- Send transactional emails (order confirmations, password resets, delivery updates).
- Send newsletters and marketing messages (only if you opted in).
- Detect, prevent and investigate security incidents and fraud.
- Comply with legal and regulatory obligations.
- Personalise your experience on the site.
We never sell your personal information to third parties. Ever. Not to advertisers, not to data brokers, not to anyone.
4. Legal basis for processing
We process your personal data under one or more of the following legal bases:
- Contract: To fulfil orders, provide services and honour agreements you have entered with us.
- Legitimate interest: To secure our systems, prevent fraud, improve our services, and communicate with you.
- Consent: For marketing emails and any other processing where you have specifically opted in.
- Legal obligation: To comply with Nigerian tax, accounting and regulatory requirements.
5. Data security
We implement industry-standard technical and organisational safeguards to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include:
- Password hashing — passwords are stored as bcrypt hashes, never in plaintext.
- HTTPS transport — all traffic between your browser and our servers is encrypted.
- Session hardening — secure cookies, CSRF protection, and rate limiting.
- Role-based access controls — only authorised staff can access customer data.
- Regular backups — with encrypted off-site storage.
- Penetration testing — performed periodically to identify and fix vulnerabilities.
No system is completely secure. If you become aware of any security incident affecting your account, please contact us immediately at privacy@membertechnologies.com.ng.
6. Data retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, plus any additional retention required by law.
- Account data — retained while your account is active and for 6 years after closure (tax and accounting rules).
- Order and payment records — retained for 7 years for Nigerian tax compliance.
- Marketing preferences — retained until you unsubscribe.
- Job applications — retained for 12 months after the position is filled.
- Security and audit logs — retained for 12 months.
When data is no longer needed, we securely delete or anonymise it.
7. Your rights
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
- The right to access a copy of your data.
- The right to rectify inaccurate information.
- The right to delete your data ("right to be forgotten").
- The right to restrict or object to processing.
- The right to data portability — receive your data in a machine-readable format.
- The right to withdraw consent at any time.
- The right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).
To exercise any of these rights, please email us at privacy@membertechnologies.com.ng. We will respond within 30 days.
8. Third-party services
We use a limited set of trusted third-party services to run our business. Each provider has its own privacy policy. We share only the minimum data needed for the service to function.
| Provider | Purpose | Data shared |
|---|---|---|
| Paystack | Payment processing | Name, email, order amount |
| Sign-in (OAuth), Drive backups | Email, name, profile picture (only if you use Google sign-in) | |
| SMTP provider | Transactional email delivery | Recipient email, message content |
| IP geolocation | Approximate city-level location for security alerts | IP address only |
10. Children's privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.
11. International transfers
Some of our third-party providers (Google, Paystack, SMTP infrastructure) may store or process data outside Nigeria. Where this happens, we take reasonable steps to ensure your data receives an adequate level of protection — including standard contractual clauses and provider security commitments.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any material change will be posted on this page with a new "Last updated" date, and — where required — we will notify you by email.
We encourage you to review this page periodically so you remain aware of how we protect your information.
13. Contact us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us using the details below.